Favourite projects
Future of student campus experience 2030
A renowned Australian university is building a new campus in the Parramatta/Westmead as a part of the Greater Sydney Development. The university wanted to explore what future experiences of the new campus will need to provide for in 2030 and beyond.
Future Sydney visitor information services
With the rise of technology and increasingly sophisticated travellers arriving in Sydney, visitor expectations and behaviours for seeking information are rapidly evolving. This represents an opportunity for the City of Sydney to reimagine visitor information services to better meet visitor needs, both now and into the future.
Understanding the needs of different scale of businesses for Australia's tech-giant
Experiencing impressive year on year growth, one of Australia’s tech giants has developed a strong fan-following for its seamless product experiences. However, in the midst of this growth, the company’s billing and payment systems have struggled to keep up. A new Commerce Platform is being developed to unify and centralise commercial management and experience across the company’s products.
Resume
Experience
Senior Service Designer
Aware Super
2022 September - Present
Service Designer
Meld Studios
2018 March - 2022 August
Tutor - Bachelor of Design in Product Design, & Design Futuring
University of Technology Sydney
2019 March - Present
Panel of Judges
Primer Conference 2020
2020 February - 2020 March
Organiser
Speculative Futures Sydney meetup
2020 January - Present
UXDi Instructional Associate
General Assembly
2017 September - 2017 December
Junior Digital Product designer
Mentally Friendly
2017 March - 2017 July (Contract)
Design Intern
Mentally Friendly
2017 January - 2017 March
Freelance Designer (Graphics & Digital)
Luna Tree
2015 - 2019
Graphic designer
Mecca Coffee Roasters
2015 October - 2016 July
Skills
Research
Qualitative research:
Journey mapping, idenfity customers needs and pain potins, behavioural archetypes, research and recruitment planning, contextual inquiry, Concept testing
Facilitation:
1:1 interviews, focus groups, stakeholder workshops
Strategy
Strategic directions
Identify problem and opportunity areas, engagement models, transformation roadmaps,
Measurements
Baseline testing, maturity assessment
Design
Service Design
End-to-end service experience, concept generation, service blue-prints, future state design
Visualisation/ prototyping
Sketching, graphic design (Adobe CC), physical and digital prototyping
Clients
Research and Service Design
Government sector
Australian Securities and Investments Commission (ASIC), City of Sydney, Digital Transformation Agency (DTA), Australian Electoral Commission (AEC)
Financial sector
ING Australia, Westpac, Qantas Money, LUCRF Super
Transport sector
Transport for New South Wales (TfNSW), Sydney Metro
Property and Development
GHD Group, Stockland
Retail
Blackmores Group
Digital / User Experience
Storyform, Career HQ, Fitness First
Branding, Identity, and rollouts
Vodafone, Subway, Johnson and Johnson, Salmon & Bear, FELLA
Public speaking
Ethical design decisions for the future (Workshop)
Sydney Design Festival, Sydney
2019
Speculative Design with Pragmatism
PRIMER’19, New York
2019
Exhibition
VOLUME: Another Art Book Fair 2017
Artspace, Woolloomooloo, Sydney,
2017
VOLUME: Another Art Book Fair 2015
Artspace, Woolloomooloo, Sydney,
2015
Digital Bamboo
UNSW Galleries, Paddington, Sydney
2015
Digital Bamboo
Bandung Institute of Technology, Bandung, Indonesia
2014
Digital Bamboo
AD space UNSW, Paddington, Sydney
2014
Spin on table
AD space, UNSW, Paddington, Sydney
2014
Education
Bachelor of Design at UNSW Art & Design
Graphics Media, Speculative & Critical Design
2012-2016
I acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. I pay respects to Elder who have come and walked this land before us.