Favourite projects
Triage process to direct superannuation customers to the right help at the right time
Help Matchmaker is a triage process and pilot initiative designed to connect superannuation members with the right level of support. By integrating a structured triaging mechanism into the frontline servicing team’s conversation framework.
Developing a retirement income product that gives members confidence to spend
A new retirement income product designed to give members the confidence to spend in retirement. Three years of service design work built the evidence that moved it from internal assumption to a $20m+ board-approved business case.
Understanding the needs of different scale of businesses for Australia's tech-giant
Experiencing impressive year on year growth, one of Australia’s tech giants has developed a strong fan-following for its seamless product experiences. However, in the midst of this growth, the company’s billing and payment systems have struggled to keep up. A new Commerce Platform is being developed to unify and centralise commercial management and experience across the company’s products.
Resume
Experience
Senior Service Designer
Aware Super
2022 September - Present
Service Designer
Meld Studios
2018 March - 2022 August
Tutor - Bachelor of Design in Product Design, & Design Futuring
University of Technology Sydney
2019 March - Present
Panel of Judges
Primer Conference 2020
2020 February - 2020 March
Organiser
Speculative Futures Sydney meetup
2020 January - Present
UXDi Instructional Associate
General Assembly
2017 September - 2017 December
Junior Digital Product designer
Mentally Friendly
2017 March - 2017 July (Contract)
Design Intern
Mentally Friendly
2017 January - 2017 March
Freelance Designer (Graphics & Digital)
Luna Tree
2015 - 2019
Graphic designer
Mecca Coffee Roasters
2015 October - 2016 July
Skills
Research
Qualitative research:
Journey mapping, idenfity customers needs and pain potins, behavioural archetypes, research and recruitment planning, contextual inquiry, Concept testing
Facilitation:
1:1 interviews, focus groups, stakeholder workshops
Strategy
Strategic directions
Identify problem and opportunity areas, engagement models, transformation roadmaps,
Measurements
Baseline testing, maturity assessment
Design
Service Design
End-to-end service experience, concept generation, service blue-prints, future state design
Visualisation/ prototyping
Sketching, graphic design (Adobe CC), physical and digital prototyping
Clients
Research and Service Design
Government sector
Australian Securities and Investments Commission (ASIC), City of Sydney, Digital Transformation Agency (DTA), Australian Electoral Commission (AEC)
Financial sector
Aware Super, ING Australia, Westpac, Qantas Money, LUCRF Super (Acquired by Australian Super),
Transport sector
Transport for New South Wales (TfNSW), Sydney Metro
Property and Development
GHD Group, Stockland
Retail
Blackmores Group
Public speaking
Ethical design decisions for the future (Workshop)
Sydney Design Festival, Sydney
2019
Speculative Design with Pragmatism
PRIMER’19, New York
2019
Exhibition
VOLUME: Another Art Book Fair 2017
Artspace, Woolloomooloo, Sydney,
2017
VOLUME: Another Art Book Fair 2015
Artspace, Woolloomooloo, Sydney,
2015
Digital Bamboo
UNSW Galleries, Paddington, Sydney
2015
Digital Bamboo
Bandung Institute of Technology, Bandung, Indonesia
2014
Digital Bamboo
AD space UNSW, Paddington, Sydney
2014
Spin on table
AD space, UNSW, Paddington, Sydney
2014
Education
Bachelor of Design at UNSW Art & Design
Graphics Media, Speculative & Critical Design
2012-2016
I acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. I pay respects to Elder who have come and walked this land before us.